TERMS AND CONDITIONS

Thank you for choosing The Winchester Hotel. We would draw your attention to the following Terms and Conditions, for which we will require your acknowledgement and acceptance upon you confirming a booking.

Cancellation Policy
The hotel operates a 24 hour cancellation policy. In the event of non arrival or cancellations made after 2pm (local time) on the day prior to your arrival, a one night charge (per room cancelled) will be charged to your credit card.

Additional cancellation charges may apply to different bookings guaranteed by the same credit card. We will consider more than three rooms with the same guarantee as a group and in which event, the hotel will contact you to inform you of the cancellation and payment terms.

Should you wish to change an existing reservation, you are required to cancel the existing booking and proceed to create a new reservation. This may be done by visiting our website at www.thewinchesterhotel.co.uk

Should you wish to cancel an existing reservation, simply click on the reservation link at our website www.thewinchesterhotel.co.uk

Inability to Accommodate
In the unlikely event that upon your arrival at the hotel, we are, for whatever reason, unable to provide you with the accommodation booked by you, we will, at our expense, transfer you to a suitable local hotel (single one way journey). If you have already prepaid for your stay at the Winchester Hotel, we will settle your accommodation charges direct with the other hotel.

If you have not prepaid for your stay at the Winchester Hotel, we will re-book you into the alternative hotel, where you will pay for your accommodation at the same rate as that confirmed for your booking at the Winchester Hotel. We will then settle any difference direct with the other hotel.

Check In/Check Out
Check in time is from 2pm Check out time is 11am

Pet Policy
Guide dogs only are accepted at the hotel

Child Policy
Children under 2 years of age sharing their parents room are accommodated free of charge.

Children aged 2 – 11 are able to share a family room with their parents (one child per family room), which will be charged at an additional £35 per family room per night.

Children aged 12 years and older are charged at the full adult rate. Please include all such children in the ‘Number of Adults’ box on the booking form.

Childrens meals are charged as taken at the published prices.

Payment Policy
All bookings must be guaranteed with a valid credit card at time of booking.

All guests will be asked for a debit card / credit card pre-authorisation upon check-in at the hotel. Where a pre-authorisation is taken full payment must be made upon departure either by cash or valid debit or credit card, unless a credit facility has been established in advance with the hotel.

Where such preauthorisation is not possible at check in, guests must first settle their account in full at check in, either in cash or with a valid debit/credit card, and will then be considered as a “cash only” guest and as such will be unable to charge items to their room account. The hotel does not accept cash only guests without a prior reservation.

Please note that personal or Company cheques will not be accepted in payment of accounts unless prior arrangements have been agreed with the hotel.

Exchange rates are for guidance only.

Parking
The Hotel has limited complimentary on-site parking available for use by its guests. This is offered on a first come, first served basis, and when full - additional on-site 'pay & display' parking is available. (Pay & display is chargable from 8am - 6pm Mon - Sat inclusive, free at all other times). Guests are advised that the 'pay & display' car park is owned and operated by Winchester CIty Council.

Please do not hesitate to contact us by telephone or email if you require further information or assistance. We are always available and delighted to help.

Additional Terms and Conditions may apply to Conferences and Events bookings and Leisure Club Membership.

Telephone: 01962 709988 - Email: info@thewinchesterhotel.co.uk